Privacy Policy
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JEONG FAMILY (hereinafter referred to as "the Company") highly values the privacy of its users and is committed to protecting their personal information in compliance with applicable privacy laws, including the Act on Protection of Personal Information. The following Privacy Policy outlines how the Company collects, uses, and protects users' personal information.  

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1. Personal Information Collected  

The Company collects the following personal information for the purpose of facilitating partnership inquiries and communications:  

• Contact information: Name, email address, phone number.  

• Business details: Information related to partnership inquiries, including the nature of the partnership.  

• Additional information: Any other information users provide through communications, inquiries, or through the platform.  

• Transaction data: Payment method, billing information, and purchase history.  

• Automated data: IP addresses, browser type, device information, cookies, and usage logs.  

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2. Purpose of Collecting and Using Personal Information  

The Company uses the personal information it collects for the following purposes:  

• Partnership inquiries: To manage and process inquiries or partnership applications and communicate with users.  

• Communication and service updates: To notify users about changes or updates related to their inquiries.  

• Improvement of services: To improve the platform and services, including analyzing user interaction for enhancements.  

• Processing orders and transactions: To process your orders, provide order status updates, and fulfil any other eCommerce-related requests. 

• Customer support: To respond to queries, provide support, and resolve issues related to purchases, returns, and refunds. ​ 

3. Retention Period of Personal Information  

The Company will retain personal information only as long as necessary for the purposes outlined in this policy. Once personal information is no longer needed, it will be deleted according to the following guidelines:  

• Retention period: When you place an order through the Site, we will maintain your Information for our records unless and until you ask us to delete this information.  

• Deletion method: Personal data will be securely deleted or anonymized when no longer needed for processing purposes.  

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4. Disclosure of Personal Information  

The Company does not disclose users' personal information to third parties except in the following circumstances:  

• With user consent: The Company may share personal information with third parties if the user has explicitly consented to such sharing.  

• Legal obligations: If required by law or in response to a valid legal request from authorities, personal information may be disclosed.  

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5. Rights of Users  

Users have the following rights regarding their personal information:  

• Access and correction: Users can access, correct, or update their personal information at any time by contacting the Company directly.  

• Deletion: Users can request the deletion of their personal information by contacting the Company, except where retention is required by law.  

To exercise these rights, users can contact the Company's privacy officer at the details provided below.  

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6. Data Protection Measures  

The Company employs appropriate technical and organizational measures to protect users' personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption and secure storage of data.  

 

7. Cookies and Tracking Technologies 

The Company uses cookies and similar tracking technologies on the platform to provide personalized services: 

• Cookies: Small text files stored on your device to track activity and preferences, such as remembering login details, order history, and shopping cart contents. 

• Tracking technologies: Used to analyse website usage, improve functionality, and deliver personalized content. 

By using the website, users consent to the use of cookies. Users can manage or disable cookies in their browser settings but may experience limitations in some functionalities.  

 

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8. Payment Information 

For eCommerce transactions, the Company uses third-party payment processors to handle payment details. The Company does not store sensitive payment information, such as credit card details, as these are processed directly by the payment service providers.  

 

9. Changes to the Privacy Policy  

The Company reserves the right to modify this Privacy Policy at any time. Users will be notified of significant changes through the platform. Any changes will be effective immediately upon posting unless stated otherwise.  

 

10. Contact Information  

For any questions or concerns regarding this Privacy Policy or personal information handling, please contact the Privacy Officer:  

• Principal Privacy Officer  

• Name: Ching Kai Jun  

• Email: kaijun.ching@jeongfamily.com